Kosrae Utilities Authority

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Kosrae Utilities
MISSION
Kosrae Utilities Authority provides safe, reliable, high quality electric and other utility services at rates that provide good value for the benefit received to all customers, and promotes a good quality of life in Kosrae
VISION
Kosrae Utilities Authority is committed to serve the residents of Kosrae by providing utility services that meet the needs of the customers and to do so in an efficient, fair, quality and friendly manner.
VALUES AND PRINCIPLES
Kosrae Utilities Authority values and guiding principles for achieving the vision will include the following:
Common Good
KUA decisions and actions will be carried out with a commitment to be for the common good of KUA customers and residents of the State of Kosrae.
Customer Satisfaction
KUA will provide the best possible service for the customers with the resources available.
Outstanding Employees
KUA will strive to empower a diverse workforce committed to excellence, professionalism, integrity, and quality work.
Effective Management
KUA will embrace a management philosophy that promotes customer satisfaction, fosters teamwork, incorporates factual information, focuses on results and requires accountability at all levels.
Balanced Decisions
KUA will integrate ethical social, environmental, technological and economic considerations in decision making.
Productive Partnerships
KUA will collaborate with customers, government and private organizations and vendors to work toward common goals.
Customer Involvement
KUA will provide opportunities for customer input into the decisions and actions of KUA.
Shared Capabilities
KUA will share safety and conservation technical expertise with KUA customers and the Kosrae public and such other resources that may be shared without causing a burden on the customers of KUA.
Innovative Technologies
KUA will incorporate cost effective technologies and work practices in KUA’s products and services.
Fair Financial Return
KUA will operate financially accountable to the customers and maintain electric rates as low as possible that provide a fair financial return for services rendered to assure that KUA is financially stable.
Governance
KUA is governed by a five-member board. The Board is appointed to three-year terms by the Governor. The Board has responsibility for all aspects of the Kosrae Utilities Authority. However, since it is an authority created by the State KUA Board members and management maintain a close working relationship with the State Government and present proposed changes in tariffs to the Governor and State Legislature prior to implementation.
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P.O. Box KUA
Kosrae State, FM 96944 Micronesia
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